“Thanks to The Proven Group, hiring new staff has been quite painless and stress-free. Carmel is very contactable and always calls back the same day if she’s not available – not many people work until 8 o’clock at night! The candidates she found for us are professional and respectful of the customer. When it comes to sales, there are lots of cowboys out there, but we’ve been able to avoid them!”  Michael Jorgensen, SME Business Manager, Pacific Hydro Retail Pty Ltd

The client

Pacific Hydro Retail Pty Ltd is a global clean energy solutions company that generates renewable energy. Its retail arm supplies electricity products to large and small businesses, as well as to residential customers.

Challenges

Pacific Hydro were looking to expand their sales team, and as a new company also needed to focus on establishing and building a reputable brand for themselves in the Energy industry. They therefore decided to outsource part of the recruitment process. As they had previously worked with The Proven Group, whose expertise in this industry is second to none, they contacted them for help.

One of the biggest challenges that Pacific Hydro faces is the reputation that salespeople in the Energy industry have for being too ‘pushy’ and alienating customers. They therefore needed quality candidates who had experience in the industry, and who would also be able to deliver the kind of customer service on which they pride themselves and are renowned for.

Solutions

The process began with a telephone conversation, during which The Proven Group elicited and recorded all of the information they needed to form a clear understanding of Pacific Hydro’s requirements in terms of the candidates’ skills, background, salary bracket and regions. Using this information, together with a position description, The Proven Group conducted a comprehensive search of their database where they had a pool of quality candidates that they had already met, screened and interviewed.

Fortunately for the potential candidates in the database, they had already found employment and were happy in their roles. The Proven Group caters for all options, budgets and business needs, coupled with being skilled and diverse in how they recruit. They then placed a job ad on Seek, covering and advertising in different regions each week to reach a broader audience.

Over the following few weeks, The Proven Group communicated with Pacific Hydro on a regular basis via phone and email, submitting quality résumés they received as a result of advertising on Seek, and provided a final shortlist of suitable candidates for Pacific Hydro to interview.

Results

After interviewing the shortlisted candidates provided by The Proven Group, Pacific Hydro appointed three new SME Business Representatives who are experienced in the industry and, crucially, professional and respectful of the customer.

As well as providing the right candidates, The Proven Group relieved Pacific Hydro of the burden of processing hundreds of applications and sorting through hundreds of résumés. This saved Pacific Hydro five to eight hours per week and enabled them to focus on establishing their new business.

The Proven Group are your one-stop shop for job ready candidates and the only résumé and recruitment company in Australia that meets, screens and interviews every client and writes their résumé before referring them for a job!  As they are skilled and diverse in the way they recruit, including advertising on online job boards, why would you go anywhere else?

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