Would you like your team to be more effective?  Leadership and Management skills are hardwired to profitability – in both negative and positive ways.  This action orientated program incorporates Time Management, Conflict Resolution and Effective Team Meetings, learn to manage the behaviours of staff, how to have a difficult conversation and the Performance Equation – how to diagnose a performance issue and deal with it effectively.

Leadership and Management are two very different (complementary) skill sets that are crucial for people in supervisory and leadership roles to possess if they are to guide their teams to success.

The Proven Group team are excited to offer newly appointed and experienced Managers the opportunity to establish (and reaffirm) these skills within a series of single day professional development sessions.

Each session incorporates a blend of theory and practical coursework that is the trademark style of our course delivery.

Day 1 – Understanding Leadership & Management
The role of the team leader and manager
Leadership and management styles
Giving and receiving feedback

Day 2 – Creating & Communicating Performance
Standards
Role Clarity
Performance Counselling
Effective Communication
Time Management

Day 3 – Understanding & Managing Staff Behaviour
Using DISC to understanding behaviour
Using Behavioural profiles in Recruitment
Using DISC in the Performance Management process

Day 4 – Conflict Resolution
Nature and causes of conflict
Conflict resolution Styles
The dialogue approach
Ten steps in conflict resolution

Day 5 – Effective Team Meetings
Understanding & Creating Purpose
Planning and creating objectives
Roles and responsibilities of the Leader

We look forward to seeing you there!

Download Course Brochure