LEADING & MANAGING TEAMS

Leadership and management are two very different (complementary) skill-sets that are crucial for people in supervisory and leadership roles to possess if they are to safely guide their teams to the expected destination.

The Proven Group team are excited to offer newly appointed and experienced Managers the opportunity to establish (and reaffirm) these skills within a series of single day professional development sessions.

Each session incorporates key learnings from the Leadership at Work course including a blend of theory and practical coursework that is the trademark style of our course delivery.

Day 4 – Conflict Resolution

• Nature and causes of conflict
• Conflict resolution Styles
• The dialogue approach
• Ten steps in conflict resolution

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