LEADING & MANAGING TEAMS

Conflict Resolution

Leadership and management are two very different (complementary) skill-sets that are crucial for
people in supervisory and leadership roles to possess if they are to safely guide their teams to the
expected destination.

The Proven Group team are excited to offer newly appointed and experienced Managers the
opportunity to establish (and reaffirm) these skills within a series of single day professional
development sessions.

Each session incorporates key learnings from the Leadership at Work course including a blend of
theory and practical course-work that is the trademark style of our course delivery.

COURSE CONTENT

Conflict Resolution – Day 4
Nature and causes of conflict
Conflict resolution Styles
The dialogue approach
Ten steps in conflict resolution

INVESTMENT

Complete set of five days – $2900 (ex. GST) payable on registration
Per stand-alone days – $650 (ex. GST) payable on registration

CANCELLATION POLICY:

Terms and conditions for training refunds require written notification of cancellation five working days prior to the course date and a 20% service fee will be charged to cover administrative costs. Later cancellations will incur a charge of 50% of the fee to cover lost revenue. Participants may be substituted at any point prior to commencement of the program at no additional cost.